Privacy Policy

This Privacy Policy describes how Dipp'd Caramel ("we", "us", or "our") collects, uses, and discloses your personal information when you visit and use our website, www.dippdcaramel.com ("Website").

Information We Collect

We collect several types of information from and about users of our Website:

    • Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, mailing address, and billing information. We may collect this information when you register for an account, subscribe to our newsletter, place an order, contact us, or participate in a contest or promotion.
    • Non-Personal Information: This includes information that cannot be used to identify you, such as your browser type, operating system, IP address, browsing history on our Website, and search terms used on our Website. We collect this information automatically when you visit our Website.
    • Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing activity on our Website. This information may include the pages you visit, the links you click, and the searches you conduct. You can control how cookies are used by adjusting your browser settings.

How We Use Your Information

We use the information we collect to:

    • Provide and operate the Website and deliver the services you request, such as processing your orders and fulfilling your requests;
    • Send you informational and promotional emails about our products and services, with your consent;
    • Respond to your questions and requests;
    • Improve our Website and services;
    • Analyze user behavior on our Website;
    • Prevent fraud and protect our Website;
    • Comply with applicable laws and regulations.

Disclosure of Your Information

We may disclose your personal information to third-party service providers who help us operate our Website and provide our services, such as payment processors, shipping companies, and marketing agencies. These service providers are bound by contractual obligations to keep your information confidential and to use it only for the purposes for which we disclose it.

We may also disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to:

    • Comply with a legal obligation;
    • Protect the rights or property of Dipp'd Caramel; or
    • Protect the safety of our users or the public.

International Data Transfer

Your information may be transferred to and processed in countries other than your own, including the United States. These countries may have different data protection laws than your own country. By using our Website, you consent to the transfer of your information to these countries.

Data Retention

We will retain your personal information for as long as your account is active or as needed to provide you with the services you requested. We will also retain your personal information for as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Your Rights

You have certain rights with respect to your personal information, including the right to:

    • Access and update your personal information;
    • Request the deletion of your personal information;
    • Object to the processing of your personal information; and
    • Request that we restrict the processing of your personal information.

You can exercise these rights by contacting us at info@dippdcandy.com.

Children's Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us at info@dippdcandy.com. We will delete any such information from our records.

Security

We take steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet or electronic transmission is completely secure, so we cannot guarantee the absolute security of your information.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Website. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at info@dippdcandy.com

Notice to California Residents

This notice supplements the Dipp'd Caramel Privacy Policy and applies solely to California residents. It describes the categories of personal information we collect, the purposes for which we use it, and the rights you have under the CCPA and CPRA.

Information We Collect:

    • Personal Information: We collect the following categories of personal information from California residents:
        • Identifiers, such as name, email address, phone number, mailing address, and billing information.
        • Internet or electronic activity information, such as browsing history on our Website, IP address, and device identifiers.
        • Customer service records, such as communication records and transcripts.
        • Purchase history and product preferences.

How We Use Your Information:

We use the personal information we collect from California residents for the following purposes:

    • To operate our Website and provide our services.
    • To process your orders and fulfill your requests.
    • To send you marketing and promotional emails, with your consent.
    • To respond to your questions and requests.
    • To improve our Website and services.
    • To analyze user behavior on our Website.
    • To prevent fraud and protect our Website.
    • To comply with applicable laws and regulations.

Your California Privacy Rights:

Under the CCPA and CPRA, California residents have the following rights:

    • Right to Know: You have the right to know what personal information we collect about you, the sources of that information, the purposes for which we use it, and the third parties with whom we share it.
    • Right to Access: You have the right to access the specific personal information we have collected about you.
    • Right to Delete: You have the right to request that we delete your personal information, subject to certain exceptions.
    • Right to Non-Discrimination: You have the right to not be discriminated against for exercising your CCPA and CPRA rights.

How to Exercise Your Rights:

You can exercise your CCPA and CPRA rights by contacting us at info@dippdcandy.com

Additional Information:

    • We do not sell your personal information.
    • We use cookies and similar technologies to collect information about your browsing activity on our Website. You can control how cookies are used by adjusting your browser settings.
  • We may update this Notice to California Residents from time to time. We will notify you of any changes by posting the new Notice on our Website.